FAQ's

FAQ's

What size plant pots should I get?

With our terracotta pots we recommend buying 2-4cm larger than the diameter of your plants nursery pot as they narrow towards the bottom. Our ceramic pots are straight down and are true to size listed, allow 1cm of space for the nursery pot.

Are the pots suitable for outdoor use?

Yes, the pots are waterproof and UV resistant. The paint itself is waterproof and we add a layer of sealant for extra protection. 

Can you pot soil directly in to the pots?

Yes, we recommend doing this only with the terracotta pots as they have drainage. Keep your plants in their nursery pots when using a ceramic pot.

Do they have drainage holes?

All our terracotta pots have drainage holes. They also come with the option of a saucer (+£3.00) should you need one. If you need just a saucer there is an option under the Accessories part of the menu. Our ceramic pots have no drainage holes.

How long do customisable pots take to make & ship?

Custom pots are made to order, they can take up to 9 days to make and ship, maybe longer for larger orders. Pots are sent 2nd class, protected in eco-friendly bubble wrap and packing paper. If you need something by a certain date email us before ordering. Unfortunately we don't accept returns on custom orders.

Do you offer gift wrapping?

We offer an optional gift card - this is an A6 greetings card with your own message to the recipient. We post directly to the recipient if required.

Do you ship outside of the UK?

At the moment we only ship inside the UK, we have plans to ship further afield soon.

Do you have bigger/smaller sizes?

We ship up to 21cm diameter, anything larger is collection only.

There's a colour/design I want but it's not on your site?

Email us to discuss your ideas and we'll do our best to accommodate.

Other Info 

  • We offer wholesale to business both physical retail & online. Send us an email for more information southsideatelier@gmail.com